Manual Request Intake
Staff IntakeMulti-Tier Workflow Guidelines
1. ServiceDesk Level: All claims land in ServiceDesk Department. Run AI Validation & Check Eligibility.
2. ServiceDesk Close: If claim is invalid/non-eligible, close directly at ServiceDesk level.
3. Finance Promotion: If claim is approved/valid, promote to Finance & Payments Department for final payout authorization.
Real-Time Claims Analytics Dashboard
Live service desk performance metrics & state overview
Total Claims
0
Intake Volume
New / Pending
0
Needs Action / Info
Approved
0
Eligible / Payout
Rejected
0
Non-Eligible
Claims Processing Status Distribution
Approval Rate: 0%
Avg SLA Remaining
24.0 hrs
Authorized Payout
$0.00
Service Request Queue
Live processing queue & department routing
0 Requests
| ID | Passenger | PNR | Assigned Dept | Status | Action |
|---|